Senior Network Support Engineer – Federal
| Company | Thousand Eyes |
|---|---|
| Location | Washington, DC, USA, Austin, TX, USA, Raleigh, NC, USA |
| Salary | $112000 – $149900 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- A standout “customer first” attitude
- Bachelor’s degree in Computer Science, Electrical Engineering, or a related field (or equivalent experience)
- 5–8+ years of experience in a technical support, engineering, or related customer-facing role
- Expert-level certifications (e.g., CCIE) or equivalent advanced technical credentials preferred
- Expert in one or more technical domains; broad knowledge across networking technologies
- Proficient in automation, programmability, orchestration, virtualization, and/or security
- Reads and applies industry standards, RFCs, and architectural documents
- Routinely mentors team members and drives team goals into actionable initiatives
- Influences product development through trends analysis and cross-functional collaboration
- Regional or global impact, regularly interacts with customer, leadership, and product teams
- Leads original and creative initiatives that are critical to organizational success
Responsibilities
- Provide advanced technical expertise and leadership in solving complex, high-impact customer issues
- Lead the creation, refinement, and delivery of technical documentation, training materials, and knowledge content
- Partner closely with Engineering and Product teams to address systemic product issues and influence roadmap decisions
- Guide and mentor junior engineers, fostering technical growth and team development
- Submit and manage effective escalations; coach others on how to engage with Engineering and Product teams
- Utilize advanced software skills to configure, troubleshoot, or automate ThousandEyes product workflows
- Drive serviceability, usability, and product improvement efforts through customer feedback and technical insights
- Represent the support function in cross-functional meetings and customer engagements
- Contribute proactively to digital transformation by creating scripts, automation tools, and reusable assets
- Promote ThousandEyes’ culture of collaboration, innovation, and technical excellence
Preferred Qualifications
- Expert-level certifications (e.g., CCIE) or equivalent advanced technical credentials preferred