Senior Manager – Telecom Services
| Company | 7-Eleven |
|---|---|
| Location | Yellow Springs, OH, USA, Irving, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Expert or higher |
Requirements
- Bachelor’s Degree or equivalent education and experience
- 10+ years professional IT management experience
- 5+ years of experience working with telecommunications/voice technologies like VoIP, Contact Center solutions call routing and scripting, MPLS, mobile and wireline internet services
- 5+ years working in the retail vertical with firsthand experience with retail store challenges and solutions for large scale operations
- Ability to lead and motivate people leaders, demonstrate superior people management, interpersonal and employee engagement skills, to include directing, coaching, counseling, and motivating staff
- Ability to demonstrate a proactive approach with a focus on continuous improvement, user satisfaction and adherence to standards
- Ability to demonstrate abstract reasoning, critical thinking, and problem resolution skills
Responsibilities
- Supervises, hires, trains, evaluates, motivates, and mentors a team of IT professionals specializing in telecommunications support
- Accountable for telecommunications planning, design, and implementation
- Accountable to manage the IT budget as it relates to telecommunications and telephony systems globally
- Encourages a culture of innovation and collaboration with internal and external stakeholders to meet business objectives effectively and efficiently
- Analyzes, develops, recommends, and implements solutions to support business strategies as well as meet business and regulatory requirements
- Manages competing priorities successfully and directs resources and organizational communications as appropriate
- Provides collaborative support for business and IT initiatives requiring network solutions
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis
- Focus on people development, evaluating subordinates’ performance and making decisions on pay increases, hiring, terminations and other personnel actions
- Performs other duties and functions as assigned
Preferred Qualifications
-
No preferred qualifications provided.