Senior Manager – Technical Writing

Senior Manager – Technical Writing

Requirements

• Bachelor’s degree in English, Communications, Technical Communications, or a related field.
• Minimum 5 years of experience managing and coaching teams.
• Minimum 7-10 years’ experience as a knowledge management specialist or lead technical writer.
• Strong understanding of technical documentation principles, methodologies and best practices.
• Minimum 5 years’ experience in IT Operations and Technology domain for development of process/controls documentation.
• Minimum 5 years’ experience with industry standard documentation or knowledge management tools (e.g., SharePoint, Teams, Confluence), preferably within the financial services industry, a public accounting firm, or with a financial institutions or regulator.
• High-level knowledge of industry framework such as COBIT, NIST, FFIEC.
• Experience with content management systems, such as Confluence, SharePoint, or GitHub, expert level knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Visio).
• Excellent verbal and written communication skills.
• Ability to create clear, concise, and engaging content for various audiences. Strong interpersonal and collaboration skills.
• Ability to analyze complex technical information and simplify it for users. Strong research and interviewing skills to gather information and clarify technical concepts.
• Meticulous attention to detail and ability to maintain high-quality documentation.
• Strong organizational skills to manage multiple projects and deadlines.
• Able to work in a structured team environment on task and timeline driven work.

Responsibilities

• Lead, mentor and develop a diverse team of Technical Writers.
• Establish and enforce documentation standards, style guides, templates and repositories, ensuring consistent application across all technical writing engagements.
• Oversee the creation, maintenance and delivery of high quality, clear accurate documentation, for use within teams as well as internal control and audit assessments and external regulatory examinations.
• Manage the tech writing team’s workload in a fast-paced environment, ensuring changing priorities and deadlines are met and deliverables are produced on time as per established project and program schedules. Track and report on team’s progress towards various engagement timelines.
• Create high-quality, accurate, and concise documentation for products and services, including process flows, procedure documents, governance documents, process narratives, user manuals, guides, release notes, and online help systems, in accordance with corporate standards.
• Work closely with Infrastructure pillars to gather information, clarify technical concepts, and ensure documentation accuracy. Collaborate with IT in support of documentation to enable control design and controls testing, and more comprehensive retention of institutional knowledge.
• Research and interview subject matter experts to gather information, understand technical concepts, and develop documentation.
• Review, edit, and revise documentation to ensure clarity, consistency, and adherence to style guides and brand standards.
• Develop diagrams, flowcharts, and other visual aids to support documentation and enhance user understanding.
• Organize, maintain, and update documentation repositories, including version control systems and content management systems.
• Collaborate with development teams to ensure documentation is integrated into the development process and meets the needs of users.
• Identify process improvements opportunity for future process design/changes that increase efficiencies while considering impact and integrity of the business processes.
• Continuously update knowledge and skills to stay current with industry developments, best practices, and new technologies.

Preferred Qualifications

• Experience in IT risk management
• Have high level knowledge of technology/platforms (Hosting, Database, Middleware, Network, Datacenter, Network Security, Data Security, Vulnerability Management, SMO, Architecture, Disaster Recovery, Capacity & Performance Management, IT Operations etc.)
• High-level knowledge of banking regulations such as FINRA, SEC, MSRB, FRBNY, OCC