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Senior Manager – Technical Program Management

Senior Manager – Technical Program Management

CompanyServiceNow
LocationSanta Clara, CA, USA
Salary$187600 – $328300
TypeFull-Time
Degrees
Experience LevelExpert or higher

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
  • Operates with a high-degree of autonomy, seeks to address long-standing organizational opportunities, and effects change within design and our cross-functional partner orgs.
  • Excellent leadership and proven people skills.
  • Experience delivering and running large scale programs.
  • Strong customer orientation.
  • Ability to make decisions quickly and independently, utilizing data and facts to validate those decisions.
  • Ability to communicate well at all levels of an organization and across all functions.
  • Deep understanding of enterprise network architecture, data centers, and cloud networking (AWS, Azure, GCP).
  • Data analysis capabilities to use data to drive business outcomes and validate solutions.
  • A track record of creating meaningful employee and leadership experiences that drive employee job satisfaction.
  • A self-driven work ethic and model.
  • The ability to travel up to 10% of time.

Responsibilities

  • Guide and provide direction for employees to meet business outcomes and personal objectives.
  • Create a sense of team to individuals working on disparate initiatives in multiple locations.
  • Drive large cross-functional programs that require tight execution deadlines while also driving improvements and related projects.
  • Be the voice of reason, methodically working through urgent, high-risk situations.
  • Provide leadership and strategic intelligence to streamline current processes and create a vision for the future.
  • Optimize business requirements and marry them with tooling, analytics, and communications initiatives.
  • Create a good customer experience by looking at opportunities to improve our customer touchpoints.

Preferred Qualifications

  • Agile certification a plus.