Senior Manager Student Records
| Company | WGU |
|---|---|
| Location | Salt Lake City, UT, USA, Research Triangle, Durham, NC, USA |
| Salary | $81900 – $135200 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- 3-5 years of proven leadership in managing diverse teams in a complex or enterprise-level environment, with the ability to coach, mentor, and drive accountability.
- Strong knowledge of student records operations, compliance (FERPA), and higher education best practices.
- Advanced analytical skills with the ability to synthesize data into actionable insights and communicate findings effectively.
- Expertise in student information systems (e.g., Banner), including data reconciliation and system-based workflow optimization.
- Demonstrated success in managing competing priorities, meeting deadlines, and executing strategic initiatives.
- Strong communication and interpersonal skills, with the ability to influence across functions and collaborate effectively.
- Ability to adapt to ambiguity, lead through change, and continuously seek opportunities for process improvement.
- Commitment to ongoing professional development and staying current with industry trends and regulatory requirements.
- Bachelor’s Degree in related field or equivalent work experience.
Responsibilities
- Lead and develop a high-performing team of managers in a complex, student-focused environment, fostering a culture of excellence, accountability, and continuous improvement.
- Oversee daily operations and workflows, ensuring optimal resource utilization and alignment with university goals.
- Ensure compliance with federal and state regulations, FERPA, and WGU policies, promoting consistent and accurate service delivery.
- Act as a subject matter expert for Student Records, contributing to strategic university projects and system decisions.
- Drive operational improvements through quality assurance, training initiatives, and process documentation.
- Collaborate cross-functionally with stakeholders across WGU to support shared goals and deliver a cohesive student experience.
- Leverage data and insights to evaluate performance, inform decisions, and communicate trends to executive leadership.
- Represent WGU in external associations and support institutional change initiatives as a leader and advisor.
Preferred Qualifications
-
No preferred qualifications provided.