Senior Manager – Specialty Chat Product and Strategy

Senior Manager – Specialty Chat Product and Strategy

Requirements

• 8+ years of total business experience
• 8+ years of experience leading cross-functional teams and initiatives with a high degree of complexity
• 8+ years developing strategies to mobilize the business to achieve goals and outcomes using innovative solutions
• 8+ years influencing with and without authority
• 8+ years leveraging data to support strategic plans and return on investment
• 8+ years’ experience working with a team to prioritize work based on skills, needs, timelines, etc.
• 8+ years’ experience engaging and inspiring a team to reach optimal business outcomes together
• 8+ years in an innovation or product development role.
• 8+ years of mentoring, coaching, and leadership experience.
• 8+ years of experience effectively interact with a diverse workforce and cross functional groups.
• 8+ years of experience prioritizing competing objectives, meeting deadlines, and effectively communicating updates.
• Advanced skills in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, etc.)
• Detail-oriented and highly organized, with the ability to manage multiple priorities under tight deadlines
• Excellent communicator with proven ability to engage cross-functional teams and stakeholders
• Adept at synthesizing complex data into clear, actionable insights and delivering impactful presentations to diverse audiences
• Proven track record of high performance
• Any additional tasks as required by the supervisor or leader
• Regular and reliable attendance
• Travel- up to 25% of the time based on the needs of the business
• Bachelors’ degree, or equivalent experience

Responsibilities

• Drive the long-term vision and roadmap for the chat product, aligning strategic initiatives with business goals and user needs.
• Lead a high-performing team to deliver product enhancements and resolve issues, ensuring quality execution through agile practices.
• Foster a strong team culture by coaching, mentoring, and enforcing product management best practices across direct and partner teams.
• Align product delivery with business outcomes by collaborating with cross-functional teams and communicating progress to senior stakeholders.
• Monitor product health and performance metrics to inform strategic decisions and ensure visibility into key outcomes.
• Lead the development and communication of the product roadmap, ensuring alignment with business goals and customer needs.
• Drive feature-level planning and maintain consistency across the end-to-end user experience.
• Define and articulate the long-term strategy, collaborating with cross-functional leadership to review and refine strategic direction.
• Translate strategic objectives into actionable plans, prioritizing initiatives based on impact and feasibility.
• Manage a high-performing team responsible for maintaining feature roadmaps, gathering requirements, and delivering enhancements and defect resolutions.
• Oversee the successful launch of new features and improvements, ensuring timely delivery and quality standards.
• Collaborate with engineering, design, and QA teams to ensure seamless execution and alignment with product goals.
• Monitor key performance indicators (KPIs) and user feedback to inform continuous improvement.
• Facilitate agile ceremonies and ensure effective sprint planning, backlog grooming, and cross-team coordination.
• Sets a positive culture by growing, coaching, and setting expectations on ways of working for team members through providing actionable feedback and modeling leading practices.
• Enforces product management standards in direct reports, and partner teams.
• Lead communication of the digital roadmap and portfolio progress to senior executives and key stakeholders, ensuring transparency on insights, risks, and dependencies.
• Collaborate with cross-functional teams—including engineering, design, and operations—using agile practices to align product delivery with business strategies.
• Partner with general managers to integrate business outcomes into product planning and ensure stakeholder perspectives are reflected in team execution.
• Define and communicate initiative goals, success metrics, and measurement plans that align with business outcomes.
• Oversee performance tracking and product health analysis, using data to identify issues, generate insights, and inform roadmap decisions.
• Ensure executive visibility into key metrics (OKRs, ETMMs, Brilliant Basics) and contribute to reporting and stakeholder updates.

Preferred Qualifications

• 3+ years’ experience with Specialty pharmacy operations and/or chat.
• 3+ years healthcare industry work experience
• 10+ years of total business experience
• 10+ years of experience leading cross-functional teams and initiatives with a high degree of complexity
• 10+ years developing strategies to mobilize the business to achieve goals and outcomes using innovative solutions
• 10+ years influencing with and without authority
• 10+ years leveraging data to support strategic plans and return on investment
• 10+ years’ experience working with a team to prioritize work based on skills, needs, timelines, etc.
• 10+ years’ experience engaging and inspiring a team to reach optimal business outcomes together
• 10+ years in an innovation or product development role.
• 10+ years of mentoring, coaching, and leadership experience.
• 10+ years of experience effectively interact with a diverse workforce and cross functional groups.
• 10+ years of experience prioritizing competing objectives, meeting deadlines, and effectively communicating updates.
• Experience with CVS Specialty Pharmacy’s SPRx system.
• Demonstrated relationship management skills at the senior level, with capacity to build and maintain credible relationships at varying levels of the organization.
• Demonstrated superior business process/project management.
• Experience with enterprise-wide and/or cross-functional large-scale initiatives with high degree of complexity.
• Master’s degree
• Pharmacy D