Senior Manager – Solutions Consulting
| Company | Orion |
|---|---|
| Location | Berwyn, PA, USA, Sacramento, CA, USA, Omaha, NE, USA, Florence, KY, USA, Jacksonville, FL, USA, Chandler, AZ, USA, Lehi, UT, USA |
| Salary | $99862 – $154679 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Expert or higher |
Requirements
- Has a minimum of 10 years of experience in client-facing solution consulting, client onboarding, or implementation roles in a SaaS or FinTech environment, including 3-5 years of direct team leadership experience
- Has a deep understanding of data integration, API configurations, UX design concepts, and business process automation
- Has proven ability to lead technical discussions, translate client requirements into technical deliverables, and guide teams through complex solutioning
- Has strong strategic thinking and problem-solving skills, with a data-driven approach to decision making
- Has experience managing multiple high-stakes client projects and navigating competing priorities in a fast-paced environment
- Has excellent communication, interpersonal, and stakeholder management skills—including experience engaging with senior client executives
- Has a minimum of a bachelor’s degree
- Obtains Orion Industry Certification
- Owns and manages relationships with stakeholders directly and works effectively with people at all levels in an organization
Responsibilities
- Lead, mentor, and develop a growing team of Solutions Consultants, ensuring exceptional client outcomes and internal collaboration
- Set strategic direction for the Solutions Consulting function, aligning team priorities with overall business objectives and product roadmap
- Serve as the executive sponsor for key client implementations and escalations, ensuring high-touch engagement and resolution
- Drive the evolution of consulting processes, documentation standards, and tools to improve onboarding velocity, quality, and client satisfaction
- Partner closely with Product and Engineering teams to communicate client feedback and influence platform enhancements and feature prioritization
- Collaborate with Sales, Account Management, and Marketing to identify and support pre-sales consulting opportunities and solution design needs
- Analyze team performance, project delivery timelines, and customer satisfaction metrics to continuously improve operations and resource planning
- Serve as a subject matter expert for client use cases, platform capabilities, and consultative solutioning practices
- Foster a culture of continuous improvement, innovation, accountability, and inclusion across the Solutions Consulting team
Preferred Qualifications
-
No preferred qualifications provided.