Senior Manager – Solution Architecture-GTM
| Company | ServiceNow |
|---|---|
| Location | Addison, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- Bachelor’s degree in Computer Science, Engineering, or a related field—or equivalent practical experience.
- 12+ years of experience across solution architecture, software development, and enterprise systems.
- 5+ years of experience as a Solution Architect in Marketing, Sales, and Partner domains.
- 5+ years of experience working with or implementing solutions on the ServiceNow platform.
- Proven leadership experience in managing and developing architecture or technical teams.
- Strong functional and technical knowledge in partner relationship management, lead management, opportunity management, quoting, contracting, and related processes.
- Hands-on experience implementing complex sales motions and partner models.
- Demonstrated ability to translate abstract business needs into well-structured system and process architectures.
- Strong communication, stakeholder management, and influencing skills across all levels of the organization
- Comfortable operating in fast-paced, ambiguous environments and driving clarity through structured thinking.
Responsibilities
- Lead and mentor a high-performing team of solution architects, setting strategic direction, priorities, and development goals.
- Act as a hands-on architect for complex initiatives across the Marketing, Sales, and Partner domains.
- Own and drive the architecture strategy, guiding L1–L3 solution design to ensure alignment with the product roadmap and business processes.
- Collaborate with product managers, business stakeholders, enterprise architects, and engineering teams to translate business needs into scalable and compliant technology solutions.
- Partner with cross-functional teams to ensure solutions align with industry best practices, compliance requirements, and ServiceNow’s platform strategy.
- Define and enforce architectural standards and ensure solution integrity across programs.
- Continuously assess emerging technologies and architecture trends to inform future-state architecture.
- Lead architectural reviews, governance processes, and knowledge-sharing sessions across product and engineering teams.
Preferred Qualifications
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No preferred qualifications provided.