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Senior Manager – Retail Operations
| Company | Hey Rowan |
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| Location | New York, NY, USA |
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| Salary | $120000 – $130000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- 5 years retail operations experience
- Bachelor’s degree required, preferably in business or economics
- Excellent verbal and written communication skills
- Proven commitment to a high level of service to the field
- Demonstrated track record of driving and delivering results in a dynamic and matrixed environment
- Ability and willingness to travel quarterly at a minimum
Responsibilities
- Create, implement, and support enforcement for best practices for retail studio policies and procedures, to support efficiency, excellent customer service, and effective studio team and nurse training
- Maintain updated studio documents, and ensure proper training and compliance mechanisms
- Manage the studio communication tool, ensuring cross functional partners are leveraging the tool for all communication to studios and ensuring that communication is clear, organized and actionable when appropriate
- Operational liaison to aid in troubleshooting studio issues
- Develop, produce and share operational and training reporting; provide recommendations for improvement, support additional training initiatives, and track progress towards defined goals
- Support field training and scheduling as Rowan expands, partnering with field leadership to ensure best use of training resources
- Work closely with the Nurse Leadership Team to identify opportunities for development across unique studios and the entire training program
- Develop planograms as needed for front and back of house operations and storage strategies, inclusive of fixture productivity strategies
- Travel as needed to Rowan studios to support in training and developing best practices
- Other duties as assigned
Preferred Qualifications
- Familiarity with Yoobic, Netsuite, and Shopify softwares preferred
