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Senior Manager – Reliability Engineering Management
Company | ServiceNow |
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Location | Santa Clara, CA, USA |
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Salary | $187600 – $328300 |
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Type | Full-Time |
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Degrees | |
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Experience Level | Senior |
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Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- Hands-on technical skills in Linux, databases, systems and coding.
- Experience in team management.
- Design and implementation of monitoring solutions for large and scalable environments.
- Experience with cloud operations, follow-the-sun and geographic distributed teams.
- Experience working in software, platform and infrastructure delivered as a service.
- Knowledge of principles and methods involving ITIL v3.
- Outstanding interpersonal skills and strong communication skills, both written and verbal.
- Uncompromising attention to detail.
Responsibilities
- Team management, career development, project prioritization and performance review.
- Drive a culture of intolerance to manual activities that promotes automation efforts.
- Drive initiatives with partner teams to improve the reliability of the infrastructure.
- Act as crisis management to orchestrate actions towards sustainable solutions.
- Analysis and evaluation of existing processes to drive continuous improvement and efficiencies.
- Provide training and support to partner teams that interface with SRE.
- Onboarding of new hires to enable their success in their roles.
- Onboarding of new technologies, systems and automation into the team.
- Ability to work second or third shift which cover one weekend day.
Preferred Qualifications
- RHCE, CCNA, ITIL or other industry certifications
- Experience driving large transformations in DevOps