Senior Manager – Property Field Claims

Senior Manager – Property Field Claims

Requirements

• Post-secondary education and a CIP/FCIP designation
• Solid experience and comprehensive understanding of property field claims
• Previous leadership experience, preferably in the insurance industry
• Proven track record in performance management and career development of others
• Project management experience or related studies are considered an asset
• Excellent communication skills and are able to engage, advocate and influence others at all levels of the organization
• Technically savvy, curious and creative
• You are an analytical thinker and can use that ability to gain insight from data to improve the performance of your people

Responsibilities

• Build the best Property Claims team in the industry
• Know and understand your people and the challenges which they face by being in the work with them. Support and develop their capability in the role and work with them to support career aspirations
• Have honest, constructive conversations with your people, set clear direction and goals giving frequent, honest, clear and constructive feedback to improve their performance and achieve business goals
• Look for new and incremental ways to improve things every day for our customers
• Understand and apply risk management controls proportionately and guide your team to meet our compliance requirements
• Use the data, insight, and expertise of the frontline to determine how we improve our overall performance and results
• Think creatively to develop solutions or identify problems
• Use our Quality Assurance program to identify and address training needs for your team
• Take the lead on project management and change initiatives within your team
• Have a solid understanding of the end-to-end claims experience and use that knowledge to help your team to troubleshoot issues and act as an escalation point
• Be the primary point of contact for vendor relationships
• Develop and recommend the strategic direction for your department
• Coach and mentor your team to write damage repair estimates and look for opportunities to enhance the customer experience
• Represent your team in senior management discussions, internally and externally
• Have a clear understanding of financial elements of our claims function to ensure we remain financially strong year over year. Use that understanding to identify and report on any suspicions of fraud or financial irregularities
• Travel periodically between our Markham and Oakville offices

Preferred Qualifications

• Project management experience or related studies are considered an asset