Senior Manager – Product Management-Customer Service Platform
| Company | ByteDance |
|---|---|
| Location | Seattle, WA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor degree or above
- 4+ years as a product manager leader, relevant experience in customer service field
- Experience working with complex organization and cross-functional environment
- Keen sense of empathy and insight, be able to have a deep insight into the needs of users
- Good at product designing and logical thinking, has abstract thinking ability to output general solutions
- High problem solving and priority skills – Proactive in action, strong ownership, take responsibility and deliver results
- Excellent skills in communicating for cross-border, cross-roles, cross-functional collaboration
- Excellent written and oral English communication skills
Responsibilities
- Familiar with E-Commerce customer service industry, understand US buyer, seller and front-line staff’s habits and demands in customer service – Conduct user research and usability testing, communicate with upstream/downstream teams to collect business information and feedbacks
- Responsible for function iteration, take fully consideration of users’ privacy, sensitive data and business security, output product solutions, collaborate with other teams to implement projects
- Formulate product planning, help team to make the right decisions
- Provide help or directly participate in general platform product construction
- Promptly response, distribute and follow-up of on-call problems, sensitive of user’s pain point, responsible for the final result
- Establish communication and cooperation mechanism between the business team and Customer Service Product team, including product requirements management, information integration and transmission.
Preferred Qualifications
- Experience in E-Commerce is a plus.