Senior Manager – Partnerships – Everyday Rewards

Senior Manager – Partnerships – Everyday Rewards

Requirements

• 5-10 years of experience in partnerships, client service or relationship management, growing relationships and achieving mutually beneficial objectives and goals
• 5+ years of direct experience in Loyalty, Grocery and/or Retail organizations to inform sector strategy insights and approach
• Strong consultative skillset and ability to translate via above average PowerPoint skills
• Strong communication skills; able to effectively convey information and ideas while bringing simplicity to complexity
• Experience navigating Enterprise relationships with leading brands and cultivating mutually beneficial business value in market at pace
• Experience leading partner conversations and building relationships with day to day contacts
• Demonstrated and above average ability to manage multiple priorities & meet deadlines in a fast-paced environment
• A sense of pride in maintaining consistent high levels of performance and attention to detail
• Self-starter approach with a strong bias for action, drive to impact, sense of curiosity, and ability to build trust and alignment
• Strong stakeholder management; ability to work in a collaborative and supportive way in cross-functional teams and across a large matrixed organization while being able to adapt in ambiguous, agile, and rapidly changing environments

Responsibilities

• Manage the Grocery vertical strategy and day-to-day relationships with our grocery partners
• Support the Director, Senior Director, and Vice President, Everyday Rewards, to ensure overall program alignment, growth, governance, and successful outcomes
• Establish sector expertise within Grocery and proactively identify and assess insights, market research, and emerging trends to inform vertical strategy and its on-going evolution
• Build strong and relevant partner journeys along with effective workstream and project management frameworks to help achieve partner and program objectives and KPIs
• Inspire and lead with a client centric approach; committed to creating best-in-class, customer-first mindset, to drive engagement, loyalty and superior outcomes for our clients by leveraging our market leading Avion Rewards loyalty program
• Establish ongoing touchpoints with key stakeholders, executives, and functional partners to ensure continuing alignment of partnership activities and key business strategies
• Collaborate across enterprise lines of business and cross-functional teams (i.e. Credit Cards, Product Owners, Marketing, Analytics, Tech Delivery, Finance etc.) to establish an integrated ‘One RBC’ approach with our anchor grocery partners
• Support the preparation of monthly, quarterly and annual business reviews with key partners to drive engagement, identify new opportunities for integration, and foster best-in-class partnerships
• Establish strong relationships and cadences with key partner contacts and internal product leads to proactively identify new opportunities to deepen and extend partnership across LOB and broader RBC enterprise

Preferred Qualifications

• Experience in Loyalty and Rewards programs
• Experience in sales, business development, or professional services / agencies
• Project management experience including cross functional navigation