Senior Manager – Operations – Customer Data and Identity

Senior Manager – Operations – Customer Data and Identity

Requirements

• Bachelor’s degree in Business Administration, Engineering, Operations, or related field
• 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area
• 1 year’s supervisory experience

Responsibilities

• Collaborate with the leadership team to develop and implement strategic objectives
• Translate strategic goals into actionable plans and ensure consistent progress
• Establish and maintain the operating cadence of the organization, including executive reviews, planning sessions, and business updates
• Drive agenda setting, goal tracking, and follow-ups for leadership meetings
• Ensure timely and effective decision-making by providing relevant data and insights
• Monitor key performance indicators and operational metrics to assess organizational progress
• Identify and address gaps in operational effectiveness
• Lead cross-functional projects that drive business impact
• Act as a liaison between the executive leadership team and key internal and external stakeholders
• Facilitate effective communication and collaboration across departments
• Provide counsel and thought partnership to the Executive Leader on business priorities and challenges
• Prepare briefings, reports, and presentations for executive-level discussions

Preferred Qualifications

• Good communicator and can write
• Passionate about solving complex challenges
• Data-driven in spirit and execution
• Can influence and build consensus by bringing thorough business analysis, both qualitatively and quantitatively
• Good at managing business programs, keeping things on track and elevate where needed
• Domain knowledge in retail, eCommerce, and technology
• Thrive in complex and matrixed organizations