Senior Manager of Internal Communications and Change Management
| Company | Boston Consulting Group |
|---|---|
| Location | Boston, MA, USA, Washington, DC, USA, New York, NY, USA |
| Salary | $123000 – $154000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- 10+ years of experience in internal communications, change management, or employee engagement—preferably in management consulting or similarly complex, fast-paced, and matrixed environments
- Excellent writing, editing, and storytelling skills across channels and formats
- Experience developing and executing multi-channel communication strategies that align with organizational goals and resonate with audiences
- Proven success supporting large-scale change or transformation through impactful internal communication
- A track record of proactivity, initiative, and curiosity in evolving communications practices
- Strong collaborator with excellent relationship-building skills; able to influence without formal authority
Responsibilities
- Create communication and engagement plans
- Shape thoughtful messaging
- Develop content across multiple channels (email, PowerPoint, Slack, digital signage, video, etc.)
- Help scale best practices and foster a strong internal communications community across NAMR
- Serve as a strategic communications partner to NAMR Functions, including the People Team
Preferred Qualifications
- Writing with clarity and audiences in mind—you’re a strong, adaptable writer who can flex tone, format, and delivery based on who you’re speaking to and what they need to hear
- Thinking audience-first—you step into employees’ shoes and craft messages that are relevant, human, and useful
- Developing strategic communication plans that connect initiatives to the bigger picture and drive engagement and behavior change
- Working independently and taking initiative—you’re resourceful, scrappy, and solutions-oriented. You anticipate needs, surface ideas, and move work forward without handholding
- Managing multiple priorities in a fast-paced environment with attention to detail
- Building relationships and influencing across teams—you collaborate effectively, align stakeholders, and bring others along
- Bringing fresh thinking – leverage emerging tools like AI and apply best practices to scale impact