Senior Manager – Impounds

Senior Manager – Impounds

Requirements

• High School Degree Required. Bachelor’s Degree preferred.
• 3+ years of management experience in a call center or retail environment.
• Knowledge of Fair Debt Collection Practices Act is a plus.
• Required to work a flexible schedule including some evenings and Saturdays.

Responsibilities

• Developing and leading multiple teams to achieve department objectives within the Loss Mitigation group.
• Assessing monthly performance, quality of work, process management, providing feedback, and goal setting.
• Possesses general understanding of Loss Mitigation processes including vendor management, repossession, impound process optimization and legal strategy.
• Provides daily goals and strategy to their teams that will maximize long-term success.
• Monitors and reviews the process and work of each team to ensure it is effective, within policy and procedure.
• Administers continuous training and coaching to ensure quality customer service.
• Identifies and recommends methods to improve processes and business operations.
• Provides proactive leadership to the team to achieve maximum performance and continued individual development and succession planning across the department.

Preferred Qualifications

• Excellent verbal and written communication skills.
• Love of listening.
• Plays well with others.
• Self-driven yet selfless.
• Fantastic problem solver.
• Management material.