Senior Manager I – Operations Improvement – Facility

Senior Manager I – Operations Improvement – Facility

Requirements

• Bachelor’s degree in Business or related field and 3 years’ experience in retail operations, content development, project management, or related area OR 5 years’ experience in retail operations, content development, project management, or related area.

Responsibilities

• Drives the execution of multiple business plans and projects by identifying customer and operational needs developing and communicating business plans and priorities removing barriers and obstacles that impact performance providing resources identifying performance standards measuring progress and adjusting performance accordingly developing contingency plans and demonstrating adaptability and supporting continuous learning
• Provides supervision and development opportunities for associates by selecting and training mentoring assigning duties building a teambased work environment establishing performance expectations and conducting regular performance evaluations providing recognition and rewards coaching for success and improvement and ensuring diversity awareness
• Promotes and supports company policies procedures mission values and standards of ethics and integrity by training and providing direction to others in their use and application ensuring compliance with them and utilizing and supporting the Open Door Policy
• Ensures business needs are being met by evaluating the ongoing effectiveness of current plans programs and initiatives consulting with business partners managers coworkers or other key stakeholders soliciting evaluating and applying suggestions for improving efficiency and costeffectiveness and participating in and supporting community outreach events
• Manages multiple projects by defining scope of work and project objectives establishing project activities deliverables milestones and timelines coordinating planning activities and assembling management plans tracking changes to plans and ensuring resolution of critical issues managing the governance of project plans identifying resources needed for project completion monitoring budgets and costs for projects and delivering presentations status reports and other project documentation to stakeholders at regular intervals
• Manages content management initiatives by evaluating and prioritizing content requests designing developing automating and maintaining tools templates and resources collaborating with team to develop and implement intra net content providing guidance to team on platform functionality communication approaches and content quality standards ensuring content and digital communications methods align with content governance standards auditing and tracking content variables and adapting content and digital communication methods to resolve audit concerns
• Manages processes and procedures for areas of responsibility by analyzing data in order to identify existing standards processes governance and work flows evaluating key business components in order to assess current performance baselines identifying areas of improvements editing existing processes and developing improvement solutions ensuring program processes are simple and executable with manageable rollout plans consulting with crossfunctional teams to get alignment on improvement solutions ensuring process is sustainable for future use and communicating changes and solutions to key stakeholders in order to get buyin and drive behavior change
• Manages behavior change and process improvement programs in areas of responsibility by evaluating and determining change and improvement needs partnering with crossfunctional teams to develop the operational strategy to simplify processes providing guidance and expertise on company policies and procedures ensuring proper controls tools and materials are present in order to enhance behavior change partnering with stakeholders to ensure alignment and support of the processes monitoring program performance in relation to metrics identifying postimplementation issues and concerns and developing and gaining buyin on changes and resolutions

Preferred Qualifications

• Developing and delivering training
• Master’s degree in Business Administration
• Project Management Certification
• Retail consulting
• Six Sigma certification
• Using Microsoft Office
• Working with cross-functional teams