Senior Manager Head of Commercial Working Capital Production
| Company | Wells Fargo |
|---|---|
| Location | Charlotte, NC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 6+ years of experience in Systems Engineering, and Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of Management or leadership experience
- Experience in technology or production engineering roles within financial services, including in senior leadership
- Experience leading global automation functions
- Experience with payments systems (e.g., Fedwire, CHAPS, RTGS) or liquidity platforms is highly desirable
- Strong grasp of ITIL practices and modern DevOps/SRE methodologies
- Excellent communication and stakeholder management skills at the executive level
- Data-driven, risk-aware mindset with proficiency in tools such as ServiceNow, AppDynamics, Splunk, Control-M, etc.
Responsibilities
- Define and own the Global Service Operations strategy, aligned with enterprise risk and transformation priorities
- Foster a culture of early engagement, proactive transition planning, and end-to-end service readiness
- Lead cross-functional governance forums to assess automation opportunities across the payments & liquidity domain
- Develop a centralized technical debt book of work and drive automation opportunities including adoption of existing internal tooling within Payments & Liquidity
- Ensure all automation initiatives align to internal SDLC and control frameworks, with traceable approvals, test evidence, and production readiness as standard
- Adopt observability tooling for all assets within payments including a migration away from non-strategic monitoring tools
- Promote a culture of continuous improvement, innovation, and risk awareness within the organization
- Automate standardized application pre-checks, in-flight validation, and post-event assurance—adapted for cloud, hybrid, and on-prem deployments
- Champion automation-first delivery using CI/CD pipelines, service health dashboards, and intelligent alerting
- Collaborate with platform engineering to embed operability standards, reduce manual intervention, and introduce self-healing capabilities
- Manage and mentor a global team of Production engineering professionals, implement SRE frameworks with key SLO, SLI and error budgets that promote resiliency first mentality
- Build domain expertise across regions and foster a culture of accountability, innovation, and collaboration.
Preferred Qualifications
- Experience with payments systems (e.g., Fedwire, CHAPS, RTGS) or liquidity platforms is highly desirable.