Senior Manager – Fraud Business Management
| Company | TD Bank |
|---|---|
| Location | Greenville, SC, USA, Mt Laurel Township, NJ, USA, Jacksonville, FL, USA, Portland, ME, USA |
| Salary | $110760 – $178880 |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s degree in a related discipline or;
- 7+ years or internships/coop work experience in a related capacity
- Master’s degree in a related discipline preferred
- Experience in fraud management – preferred
- Proficient with Microsoft Office applications; Advanced Excel preferred
- Strong communication skills and a proven ability to develop effective relationships with external and internal business partners are required
- Skilled in managing budgets, P&L and resource allocation
- Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
- Ability to handle confidential information with discretion
- Ability to exercise sound judgement in making decisions
- Previous People Management experience is an asset
Responsibilities
- Manage a team providing business support for TD Bank’s US Fraud Management Department
- Plan and coordinate content in creating agendas for key meetings
- Develop talking points for fraud leadership and manage meeting takeaways
- Provide centralized consolidation to fulfill routine and ad hoc requirements
- Effectively and independently collaborate with the Fraud Leadership Team and other key offices
- Manage deadline and goal tracking for USFM and the Forecasting & Planning team
- Provide people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions
- Promote teamwork and handle any/all disciplinary actions as required
- Accountable for developing, understanding, and implementing Fraud Management strategic goals
- Review fraud attacks/emerging threats to understand & address coverage gaps
- Lead and provide insight into quarterly & annual fraud loss and operational capacity forecasting exercises
- Socialize procedure/project changes and adhere to Change Management protocols
- Identify & address key reporting needs required to manage fraud losses
- Drive project development, intent & ongoing partner projects
- Review and provide approvals for business level requirements/change
- Ensure Fraud policy/process alignment & implementation for both fraud and supported business lines
- Provide senior and executive leadership with insights into loss/operational performance updates
- Review and evaluate potential technology investments for both fraud management and fraud supported business lines
- Own vendor management relationships on behalf of the Fraud business
- Develop annual roadmaps and/or long-term plans for own area
- Responsible for management of the overall team providing both leadership and guidance
- Support an environment where team freely escalates business challenges
- Establish and foster a cohesive team
Preferred Qualifications
- Master’s degree in a related discipline preferred
- Experience in fraud management – preferred