Senior Manager – Dermatology Customer Insights

Senior Manager – Dermatology Customer Insights

Requirements

• B.A./B.S. Scientific or commercial education required; advanced degree preferred.
• Minimum of 5 years of insights experience required, with at least 2 years of experience within the pharmaceutical/biotech industry.
• Demonstrated market research experience, particularly pharmaceuticals and across quantitative and qualitative research methodologies required.
• Demonstrated leadership skills working in matrix teams, influencing outcomes in strategic and tactical decisions, specific to marketing in specialty pharmaceuticals required.
• Proven ability to communicate, strategize and collaborate effectively with senior management required.
• Advanced knowledge of best practices and leadership in specialty pharmaceutical commercial business operations, and the use of market research and CI to drive decision-making in commercial strategy and tactics to achieve a leadership position.
• Demonstrated leadership in synthesis of primary and secondary market research, forecasting impact, competitive intelligence, and data management to advise the development and execution of pharmaceutical strategy.
• Able to lead in a matrix-working culture.
• Proven ability to negotiate and influence in a consultative role.
• Proactive ability to effectively monitor competitive activity, predict probable issues and problem solve (scenario planning).
• Proven consultative influence, communication and presentation skills – organizational, written and verbal.
• Expertise in CI research methods as they pertain to integration with specialty pharmaceutical data sources for strategic recommendations.
• Expertise in market research methods, study design, and interpretation to stakeholders.
• History of managing multiple tasks of varied complexity simultaneously.
• Proven advanced skills in utilizing Microsoft PowerPoint, Excel, Outlook, and Word.

Responsibilities

• Collaboratively prioritize and build an integrated primary market research plan for at least one stakeholder (Patient, HCPs, Payer).
• Provide oversight and accountability on all processes related to procurement, vendors, compliance, pharmacovigilance and budget management activities in execution of each research program.
• Responsible for maintaining and tracking learning/training, compliance and safety programs.
• Set and provide clear direction in methods, recommendations and secure stakeholders buy-in.
• Develop and manage expectations, highlighting and resolving issues and ensuring regular communication of processes enhancements.
• Proactively identifies methods to improve efficiency and quality with respect to Project Planning and Management within GIBU, and influence via leadership across global peers.
• Proactively develops and implements new and innovative solutions to meet business needs and resolve business issues.
• Build internal stakeholder relationships from a variety of groups (i.e. marketing, sales, data systems, procurement, global).
• Proactively identifies strategic and tactical CI needs for relevant products.
• Collaboratively prioritizes and builds a CI plan (KITs, KIQs), integrated with PMR, Analytics and cross-functional teams.
• Aligns, monitors and reports on team-specific project delivery, expenses, and other insights operation metrics.

Preferred Qualifications

• Previous launch experience preferred.
• Experience in Competitive Intelligence and Market Research preferred.
• Familiarity / experience working in the immunology space is preferred.