Senior Manager – Delivery – Sap
| Company | WillowTree |
|---|---|
| Location | Toronto, ON, Canada, Remote in USA |
| Salary | $132000 – $165000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Expert or higher |
Requirements
- 10+ years of SAP consulting and delivery experience, with a strong track record managing complex transformation programs end-to-end including project planning, estimation, financial management, and solution architecture.
- Demonstrated expertise across SAP functional and technical domains, including S/4HANA Migration and cloud adoption, Core SAP Business Modules, SAP S/4HANA Cloud ERP, SAP Business Technology Platform (BTP), SAP Ariba and SuccessFactors, SAP BRIM, and SAP Integration Tools (e.g., Signavio, LeanIX).
- Strong delivery management skills, including resource planning, risk management, budgeting, and stakeholder communication.
- Experience overseeing SAP programs across industries such as telecommunications, healthcare, and consumer goods.
- Excellent executive presence and client-facing communication skills.
- Prior experience in a consulting or professional services environment is required.
Responsibilities
- Lead the end-to-end delivery of SAP programs, ensuring adherence to scope, timeline, budget, and quality.
- Serve as the primary delivery leader and escalation point for complex engagements.
- Oversee project planning, resource allocation, milestone tracking, quality management, and risk mitigation.
- Drive cross-functional collaboration between SAP consultants, architects, developers, QA, and client stakeholders.
- Ensure execution aligns to delivery best practices, including Agile or hybrid methodologies as appropriate.
- Serve as a trusted delivery partner to clients, providing guidance on SAP implementation, roadmaps, and program execution.
- Facilitate executive-level reporting, communication, and issue resolution.
- Develop strong, long-term relationships with client stakeholders based on delivery excellence and transparency.
- Provide input on delivery strategy and help shape the future phases of transformation programs.
- Champion and participate in establishing strong project governance, executive sponsorship, and key decision-making across engagements.
- Guide clients through change management and long-term platform adoption.
- Establish and maintain quality delivery standards, processes, tools, and checkpoints throughout the delivery lifecycle.
- Drive proactive identification of delivery challenges early and lead structured resolution efforts to minimize delivery risks.
- Capture and implement lessons learned from each project to drive continuous improvement.
- Contribute to the refinement of internal delivery methodologies, templates, and standards.
- Lead and mentor project delivery teams, fostering a high-performance and collaborative culture.
- Support onboarding and upskilling of SAP resources aligned to evolving delivery needs (e.g., Cloud ERP, AI/ML, Data & Analytics).
- Provide feedback and coaching to project team members, ensuring role clarity and accountability.
Preferred Qualifications
- SAP certifications and hands-on experience with S/4HANA or industry-specific SAP solutions are strongly preferred.