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Senior Manager – Csg

Senior Manager – Csg

CompanyThe Atlantic
LocationWashington, DC, USA, New York, NY, USA
Salary$87000 – $100000
TypeFull-Time
Degrees
Experience LevelMid Level, Senior

Requirements

  • 4+ years of experience in product marketing, consumer growth, or a related field, with a focus on subscriber engagement and retention.
  • Strong analytical and strategic thinking skills—ability to interpret data, draw insights, and translate them into actionable strategies.
  • Empathy for customers and a strong understanding of user experience.
  • General understanding of the product development lifecycle and how to operate within product-led teams.
  • Experience contributing to go-to-market strategies and subscriber engagement initiatives.
  • Ability to collaborate effectively and communicate ideas persuasively, with strong project management skills.
  • A self-starter mindset, comfortable working independently while contributing to a larger team strategy.

Responsibilities

  • Oversee on- and off-platform projects aimed at driving subscriber engagement and long-term retention.
  • Optimize key touchpoints throughout the subscriber journey, ensuring a seamless experience that reduces subscriber churn and maximizes lifetime value.
  • Support go-to-market strategies for new engagement features, subscription benefits, and retention-focused initiatives—and iterate based on results.
  • Work closely with creative, product, editorial, audience research and customer care teams to integrate messaging, brand positioning, and user insights into various touchpoints along the customer journey.
  • Conduct competitive research and regularly share insights across teams to ensure we’re aligned with industry best practices.
  • Independently foster relationships across Consumer Strategy & Growth and Product & Technology teams, instill trust quickly with various disciplines to ensure all projects are planned and launched flawlessly.

Preferred Qualifications

  • Digital subscription, content, newsletter, or mobile app experience are a plus.