Senior Manager – Creative Operations

Senior Manager – Creative Operations

Requirements

• Demonstrated success in leading and mentoring teams, fostering a collaborative and inclusive culture.
• Strong cross-functional collaboration and relationship-building skills.
• Excellent communication skills—clear, concise, and persuasive, with the ability to uphold operational standards.
• Deep understanding of the creative process, including briefing, ideation, production, testing, and publishing.
• Experience with e-commerce, social, paid social, retail and wholesale production workflows and timelines.
• Proficiency in resource management, demand planning, and using data/analytics to inform decisions.
• Strong technical skills, including project management tools, DAM systems, and Microsoft Office; Adobe Suite experience is a plus.
• Ability to thrive in a fast-paced, dynamic environment with a proactive and adaptable mindset.

Responsibilities

• Lead and coach a global Creative Operations Project Management team, providing strategic direction, mentorship, and oversight across regional creative operations processes.
• Partner closely with the Creative Operations Director, Creative Vice President and Sr. Manager Production to ensure visibility into current and upcoming workstreams, enabling proactive planning and resource allocation.
• Manage the coordination and assignment of creative resources across the organization, balancing client needs with team capabilities to ensure efficient and effective project execution.
• Act as a player/coach, stepping in to directly manage projects as needed while guiding the broader team.
• Receive, distill, and rewrite marketing briefs to ensure clarity and alignment between clients and creative teams before project kickoff.
• Build, optimize and manage innovative project plans that support ambitious creative development and delivery timelines.
• Develop, document, and lead scalable Creative Operations processes that integrate seamlessly into the Global Marketing Operating Model.
• Support budget tracking and management for creative projects, ensuring alignment with financial goals and resource planning.
• Build and lead processes with both internal and external creative partners, ensuring consistency, clarity, and accountability.
• Document processes in a clear, understandable way and cascade them effectively throughout the organization, ensuring proper adoption.
• Serve as a solution-oriented problem solver, proactively identifying and resolving operational challenges.

Preferred Qualifications

No preferred qualifications provided.