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Senior Manager Community Engagement
| Company | Tanium |
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| Location | Oakland, CA, USA |
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| Salary | $80000 – $240000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- BA/BS or equivalent experience preferred
- 5-7 years’ experience in online communities’ management journalism or other relevant experience
- 3-5 years experience building online and in-person brand communities
- Experience managing brand community day to day operations, including gamification and advocacy programs
- Experience as a community tool owner or power user
- Knowledge of brand community management best practices and industry trends
Responsibilities
- Developing and implementing improvements to the Community portal, in accordance with organizational objectives
- Developing, testing and maintaining new site features
- Pitching and executing projects that require collaboration within the team and cross functionally with other organizations
- Establishing and maintaining peer relationships
- Presenting on team calls to keep customer-facing teams informed about community features and events
Preferred Qualifications
- Making sure customer activity in the Community is being followed up on
- Encouraging user growth and engagement via the gamification program and other outreach
- Promoting the Community both externally (eg. social media, customer events) and internally (eg. team calls)
- Supporting customer advocacy strategy by identifying and cultivating engaged Community members
- Owning Community tooling and user experience
- Leading initiatives around Community growth and development
- Tracking Community success via business-relevant metrics
