Senior Manager – Client Experience – Healthcare

Senior Manager – Client Experience – Healthcare

Requirements

• Understand broad healthcare landscape, trends and general issues facing the industry
• Can turn ideas into workable plans
• Capacity to convey ownership of assigned projects to junior team members
• Ability to propose solutions to challenges
• Can mobilize and motivate teams
• Can work independently and as part of a team
• Excellent oral and written business communication skills
• Can complete challenging projects within set parameters
• Exceptional judgment when working with team members, client contacts and vendors
• Commitment and dedication to the agency’s success as well as individual career
• Can anticipate client and team needs
• Attention to detail and quality
• Instills confidence with clients and colleagues
• Bachelor’s Degree in Marketing, Communications, Public Relations or related field
• At least 5 years’ PR/communications experience, preferably with corporate experience and/or healthcare experience

Responsibilities

• Managing client and inter-agency relationships
• Serving as the day-to-day client liaison
• Partnering with senior team members to supervise major pieces of business across several work streams
• Recommending programs and activities
• Planning and delivering against clients’ goals
• Effectively delegating projects
• Offering counsel to team members
• Allocating agency resources to match client budgets
• Developing and overseeing annual plans
• Driving communications support around campaigns
• Working with several specialists including media, digital and creative
• Working with senior counselors on strategy
• Mentoring, coaching and supporting team members ensuring constant development of their skills
• Maintaining financial responsibility for accounts
• Effectively managing team utilization

Preferred Qualifications

No preferred qualifications provided.