Senior Manager – Business Strategy

Senior Manager – Business Strategy

Requirements

• Bachelor’s degree in Business Administration, Management, or a related field; MBA or advanced degree preferred.
• Minimum of 8-10 years of experience in program and change management, business strategy, or a related field.
• Proven track record of successfully leading complex programs and change management initiatives.
• Strong analytical skills with the ability to conduct detailed market and business landscape analyses.
• Excellent communication and interpersonal skills, with the ability to influence and build consensus among stakeholders.
• Proficiency in metrics and KPI reporting and analysis.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

Responsibilities

• Lead and manage complex program and change management initiatives to drive strategic objectives.
• Develop and implement change management strategies to ensure smooth transitions and adoption of new processes.
• Collaborate with cross-functional teams to manage and execute projects that align with the Care Contact Experience and Ops strategy.
• Identify opportunities for consolidation and optimization within the organization.
• Develop comprehensive plans to implement consolidation initiatives, ensuring minimal disruption to operations.
• Monitor and report on the progress of consolidation initiatives, making adjustments as necessary to achieve desired outcomes.
• Conduct thorough analyses of market trends, competitive landscape, and business environment to inform strategic decisions.
• Provide actionable insights and recommendations based on market and business analyses.
• Stay abreast of industry developments and emerging trends that may impact the Care Contact Experience and Ops strategy.
• Develop and maintain robust metrics and KPI reporting systems to track the performance of strategic initiatives.
• Ensure accurate and timely reporting of key performance indicators to senior leadership.
• Analyze data to identify trends, opportunities, and areas for improvement.
• Foster strong relationships with key stakeholders to ensure alignment with enterprise goals and strategies.
• Facilitate communication and collaboration across segments to secure buy-in and support for strategic initiatives.
• Act as a liaison between the Care Contact Experience and Ops division and other business segments.

Preferred Qualifications

• Leading cross-functional teams
• Supervisory experience