Senior Manager – Business Process Management
| Company | Link Logistics |
|---|---|
| Location | Chicago, IL, USA, Norridge, IL, USA, Ambler, PA, USA, New York, NY, USA |
| Salary | $125000 – $135000 |
| Type | Full-Time |
| Degrees | Bachelor’s, MBA |
| Experience Level | Senior |
Requirements
- 5+ years of experience leading process improvement, business transformation or other related initiatives
- Process Certifications: Lean, Six Sigma Green Belt or greater certification
- Bachelor’s degree: MBA or other related advanced degree preferred
- 3+ years demonstrated experience in internal operational project and change management
- Extensive experience using project and process management tools, such as Workfront, Jira, Confluence, Lucid Chart
Responsibilities
- Lead business process projects including the end-to-end project design and implementation for critical business process initiatives, ensuring timely delivery.
- Collaborate cross-functionally and with department leaders to define project scopes, objectives, and deliverables.
- Lead the identification and implementation of continuous improvement opportunities leveraging process and project management tools.
- Develop the requisite level of understanding of Links organizational structure and departmental responsibilities so that all necessary stakeholders can provide input and remain informed of next steps.
- Identify, create, and participate in the implementation of business process improvement strategies aligned with the Links goals and objectives.
- Identify process inefficiencies, delays, and areas for improvement in existing processes through data analysis and observations.
- Spearhead the optimization of business processes to enhance operational efficiency and effectiveness.
- Collaborate cross-departmentally to analyze current processes, identify pain points, and implement sustainable solutions for process improvement, with an understanding that implementation will be iterative.
- Monitor, evaluate, and report on process performance, making data-driven recommendations for future optimization.
- Mitigate risks associated with process changes and compliance with industry regulations and standards.
- Evaluate and implement relevant technologies and tools to streamline and automate processes.
- Adhere to the defined process documentation standards, including process governance and version control protocols.
- Write clear, concise process documentation that can be easily understood and accessed by Link business departments.
- Collaborate with the rest of the Enablement & Optimization Hub team to ensure that all processes are well-documented, standardized, and easily accessible to relevant stakeholders.
Preferred Qualifications
- Experience in the real estate industry is a plus, particularly in the Industrial & Logistics sector.