Senior Manager – Business Operations Ecommerce – CX Operations – Localfinds
| Company | Walmart |
|---|---|
| Location | Bentonville, AR, USA, San Bruno, CA, USA, Sunnyvale, CA, USA |
| Salary | $90000 – $234000 |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor degree in related field or equivalent experience in Business or related field
- Previous experience in consumer-focused, eCommerce environment
- Understanding of site metrics and levers
- Analytical and process-oriented, comfortable making data-driven decisions
Responsibilities
- Owning the operational strategy for LocalFinds building data foundations, driving catalog integration, and ensuring end-to-end site enablement
- Leading the development and optimization of the LocalFinds Hub and Seller Pages, including layout testing, feature enhancements, and geo-fenced merchandising
- Monitoring site health and performance, interpreting key metrics to inform product updates and influence internal stakeholders
- Streamlining processes and workflows to embed best-in-class practices across the team, elevating the overall customer and seller experience
- Acting as the primary liaison between LocalFinds and other Walmart teams, unifying strategy, execution, and communication across the organization
Preferred Qualifications
- 8+ years related experience in Merchandising, Site Merchandising, or related field
- Masters Degree in Business or related field
- 4+ years demonstrated experience managing a team
- 6+ years of experience in consumer-focused e-commerce environment
- Strong customer obsession focused on building the right site experience for our customer
- Ability to set clear team objectives and performance measures
- Ability to select and develop a team of future leaders
- Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary
- Assertive, adaptable and demonstrates initiative