Senior Manager - Business Operations

Senior Manager – Business Operations

4-7 years of experience with a foundation in top-tier consulting, investment banking, high-growth operations or similar roles
Strong analytical skills (Excel, SQL a minimum) with the ability to translate data into actionable insights and strategic recommendations
Experience developing internal and external-facing executive level presentations
Excellent presentation and written/verbal communication
Bachelor’s degree

Conduct deep-dive analyses to identify inefficiencies, blockers, and missed opportunities across patient and provider journeys
Use data to identify high-friction workflows and partner with teams to streamline and automate where possible
Build and maintain dashboards, models, and frameworks that help leadership understand patient retention, leakage, and operational performance
Synthesize findings into clear insights and recommendations that inform both strategy and execution
Track key business metrics and create reporting packages for senior leadership
Partner with the Head of Business Operations on key initiatives, providing analytical support and structured problem solving
Lead project management and cross-functional coordination for pilots, workflow changes, or service line expansions
Support long-term planning, including value-based care initiatives, automation strategies, and P&L optimization
Analyze patient lifecycle data to uncover churn points, design interventions, and track success over time
Collaborate with Product, Clinical, and Marketing to implement changes that improve patient retention and engagement
Act as a connector across teams, ensuring insights are translated into execution by building buy-in with key stakeholders
Support communication of business performance, strategic priorities, and initiative progress to internal audiences