Senior Manager – Application Development-P&C Claims

Senior Manager – Application Development-P&C Claims

Requirements

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of experience in a technology function to include 2 years leadership experience, demonstrated in either a supervisor or individual contributor role, of IT Professionals in a Software Development/Engineering or Infrastructure environment.
• Hands on experience actively driving the technology life cycle from requirements analysis, feasibility estimates, design, code, configure, documentation, testing, implementation, and support.
• Experience building or leading multi-disciplined technology teams using industry best practices.
• Experience coaching and advising team members to help them accomplish project goals, meet established schedules, and resolve technical and operational issues.
• Ability to drive a culture of quality and personal accountability through technology support teams.
• Relevant knowledge in technical domains that reside within Infrastructure Services, Data or Application Development.
• Demonstrated critical thinking and problem-solving skills.
• Demonstrated experience in translating needs into requirements.
• Demonstrated experience explaining complex technology decisions to both technical and nontechnical audiences.
• Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SaFE, etc.
• Understanding of Legislative and Regulatory Compliance Requirements.

Responsibilities

• Responsible for developing, maintaining, testing, and monitoring an internal control environment, including preventative and detective controls, to effectively manage risks.
• Builds and oversees a team of employees for assigned technology support area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Provides leadership for those involved in the development, design and optimization of technology support functions supporting business and/or technical processes.
• Manages the identification, research, and analysis of business, process, and technology opportunities.
• Informs and tracks metrics for technology support capabilities and/or processes (KPIs, KRIs, etc.).
• Conducts or oversees technology efforts by applying technical expertise; promoting adherence to all procedures and policies.
• Partners with key functions to align IT strategy and initiatives in support of business strategy and goals.
• Operationalizes documentation standards and quality assurance methodologies for technology support functions and ensure adherence to standards by respective team.
• Manages and forecasts unit level expenses which may include department allocations, Product/Component, 3rd Party, project/program, software and vendor expenses.
• Manages and leverages the relationship with 3rd Party vendors to ensure achievement of technology support objectives.
• May be responsible for vendor management activities including service agreements, staff augmentation and technology contracts.
• Role models USAA’s mission, core values, culture and desired behaviors – including a sound risk culture.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Preferred Qualifications

• Experience in large software development, Architecture and design as software engineer or Architect.
• Experience in leading large teams and collaborating with across multiple teams and organizations.
• Experience in managing and supporting critical high-volume production applications.
• Experience with P&C Claims applications is a nice to have.
• Experience in Agile and Safe Methodologies.