Senior Managed Services Engineer

Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field
Equivalent work experience may be considered in lieu of degree
Windows Server, Active Directory, GPO, Folder Redirection, Roaming Profiles
Linux/Unix Systems (Red Hat, Ubuntu, etc.)
Office 365, Azure AD, Exchange, and cloud-based identity management
AWS and Azure cloud services
VMware/Hyper-V virtualization platforms
Network protocols and services: DNS, DHCP, VPN, TCP/IP, VOIP
Experience with SNMP, WMI, and systems monitoring
PowerShell, Ansible, Python scripting for automation
Backup and redundancy tools: Veeam, SolarWinds, native cloud backups
IT documentation and knowledge base management

Own and resolve high-level technical issues with a customer-first mindset
Proactively monitor, maintain, and optimize client network and infrastructure environments
Lead troubleshooting efforts and provide Tier III escalation support across systems, networks, and applications
Manage and monitor Windows and Linux systems, including configuration, performance tuning, and system hardening
Write and maintain scripts using PowerShell, Python, or Ansible to automate routine tasks
Support system availability, backups, redundancy, and security strategies (Veeam, SolarWinds, AWS, Azure)
Collaborate with cross-functional teams, vendors, and clients to ensure timely issue resolution
Maintain detailed documentation, SOPs, and knowledge articles
Participate in the design, implementation, and support of operational systems and support tooling
Communicate effectively with internal and external stakeholders throughout the incident lifecycle
Manage ticket queues and SLA expectations with precision
Perform off-hours or weekend work as required in a 24/7 operational environment