Senior Learning Facilitator – Bilingual

Senior Learning Facilitator – Bilingual

Requirements

• Bilingual in English and French is required
• Between 5 – 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience
• Facilitation skills – In-depth
• Deep knowledge and technical proficiency gained through extensive education and business experience
• Verbal & written communication skills – In-depth
• Collaboration & team skills – In-depth
• Analytical and problem solving skills – In-depth
• Influence skills – In-depth
• Data driven decision making – In-depth

Responsibilities

• Delivers learning strategies, courses and programs, including soft skills and coaching workshops
• Acts as a trusted advisor to assigned business/group
• Influences and negotiates to achieve business objectives
• Assists in the development of strategic plans
• Identifies internal and/or external emerging issues, trends and needs to inform business strategies and decisions
• Helps determine business priorities and best sequence for execution of business/group strategy
• Conducts independent analysis and assessment to resolve strategic issues
• Provides input to the development of the program strategy and contributes to and continually improves principles, process and tools
• Builds effective relationships with internal/external stakeholders
• Ensures alignment between stakeholders
• Manages relationships with outside service providers for programs and ensures all required activities are completed
• Monitors and tracks performance, and addresses any issues
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations
• Designs and produces regular and ad-hoc reports, and dashboards
• Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels
• Provides input into the planning and implementation of operational programs
• Develops learning facilitation solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs
• Provides advice and guidance to assigned business/group on facilitation of learning and performance solutions
• Consults with the business to assess performance gaps and business learning requirements and proposes solutions that optimally fit and deliver business outcomes
• Acts as an advocate for the development and delivery of focused learning solutions based upon industry leading adult learning principles and skill building
• Creates a learning environment that is collaborative, open and supportive to enable learners to ask questions, challenge and take full advantage of the learning opportunity
• Plans/coordinates learning sessions (e.g. schedules and participant registration, materials preparation, equipment, etc.)
• Facilitates courses, learning programs and strategic assignments through a variety of delivery methods including face to face and virtual classroom; programs and courses cover a broad range of content across BMO (e.g. sales and service, technology, process management, new employee orientation, leadership development)
• Measures outcomes of learning sessions and provides feedback to internal and external stakeholders
• Collaborates with internal stakeholders on course design from a facilitation perspective and to support the development of and implementation of course accreditations
• May network with industry contacts to gather, identify, and integrate competitive insights and best practices
• Provides input into the planning and implementation of learning solutions
• Analyzes data and information to provide facilitation insights and recommendations
• Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders
• Provides specialized consulting, analytical and technical support
• Exercises judgment to identify, diagnose, and solve problems within given rules
• Works independently and regularly handles non-routine situations

Preferred Qualifications

• Certification in Facilitation preferred