Senior Lead Researcher – Payments
| Company | BILL |
|---|---|
| Location | San Jose, CA, USA |
| Salary | $185900 – $222900 |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s, MBA |
| Experience Level | Senior, Expert or higher |
Requirements
- 8+ years of progressive experience, with a strong foundation in market research alongside user experience research.
- Proven expertise in designing, executing, and analyzing a wide range of qualitative and quantitative research methodologies across all phases of research (i.e. foundational, generative, and evaluative).
- Demonstrated ability to synthesize complex data from multiple sources into clear, actionable insights and compelling narratives.
- Strong understanding of B2B payments and the financial back offices of SMBs to Enterprise-level organizations, including the language, intricacies, workflows, and pain points associated with account payables & receivables and related software.
- Excellent written and verbal communication skills, with ability to tailor your message to different audiences, build socialization into timelines, and deliver memorable insights and actionable provocations.
- Expertise in influencing cross-functional teams to prioritize customer and market needs while simultaneously achieving team and business goals.
- Bachelor’s or Master’s degree in a relevant field (e.g., Human-Computer Interaction, Social Sciences, Behavioral Science, Psychology, Cognitive Science, Marketing, MBA, a related field – or equivalent experience).
- A portfolio of successful research projects delivering impactful insights that directly influenced market strategy, product development, and business growth.
Responsibilities
- Design, execute, and analyze a variety of market research initiatives including sizing, concept testing, feature prioritization, trend analysis, product-market fit, competitive analysis, and needs identification.
- Utilize both qualitative (e.g., in-depth interviews with industry experts, focus groups with target segments) and quantitative (e.g., surveys, statistical analysis of market data) methodologies.
- Manage external vendors throughout the market research project lifecycle, including vendor selection, contract negotiation, and performance monitoring to ensure high-quality deliverables and cost-effectiveness.
- Monitor industry trends, emerging technologies, and competitor activities to proactively identify potential impacts and opportunities.
- Develop and present comprehensive market insights reports to internal stakeholders, including product leadership, marketing, and executive teams.
- Works on problems of diverse scope (from discovery thru post launch) aligned to critical business goals, across products and customer types. Independently scopes and plans strategic studies with high complexity and ambiguity. Develops insights and recommendations that shape product roadmaps.
- Leverages a diverse methodological toolkit to meet business goals, such as ethnographic studies, interviews, surveys, usability testing, diary studies, card sorting, and tree testing, to understand user behaviors, motivations, pain points, and needs throughout the product lifecycle.
- Conducts desk research of existing internal and external data sources to inform customer understanding beyond specific project work.
- Analyze qualitative and quantitative user data to identify patterns, themes, and actionable insights.
- Create compelling research artifacts, including user personas, journey maps, empathy maps, and usability reports.
- Collaborate closely with cross functional partners (ie, product managers, designers, product marketers, CX, and engineers) to integrate user insights into product development and design iterations.
- Translate complex research findings into clear, concise, and actionable recommendations for various stakeholders.
- Synthesize insights from both market and product research to provide a holistic view of opportunities and challenges.
- Champion a user-centric and data-driven approach throughout the organization.
- Present research findings and recommendations effectively to all levels of the organization, including executive leadership.
- Mentor junior researchers and contribute to the development of best practices within the research team.
Preferred Qualifications
- Experience with international B2B payment systems and advanced skills in statistical analysis + modeling are bonuses!