Senior Knowledge & Training Manager
| Company | Noom |
|---|---|
| Location | Princeton, NJ, USA, New York, NY, USA |
| Salary | $102000 – $138000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ years in knowledge management, training, or content strategy, with experience in tech, SaaS, or health/wellness industries.
- 2+ years leading teams and managing complex projects across content, training, and operations.
- Skilled in optimizing knowledge bases for AI tools and chatbot experiences; familiar with platforms like Zendesk, Stonly, Intercom, and LMS systems.
- Strong writing and editing abilities, with a track record of creating clear, engaging content for diverse audiences—including coaches, users, and external partners.
- Experienced in designing and facilitating training programs grounded in adult learning principles, with a focus on measurable outcomes.
- Data-driven and highly organized, with expertise in managing large content ecosystems and continuous learning initiatives.
- Effective cross-functional collaborator, comfortable working with internal and external stakeholders in hybrid or distributed environments.
- Deeply aligned with Noom’s mission and passionate about empowering behavior change through impactful learning experiences.
Responsibilities
- Co-develop strategic vision for Noom’s knowledge management and training programs in alignment with user satisfaction, coaching effectiveness, and operational goals.
- Lead cross-functional collaboration (Product, Engineering, Operations, Coaching) to deliver a unified and scalable learning and knowledge experience across diverse audiences.
- Oversee AI-enabled knowledge systems, optimizing content for self-service and automation to improve resolution rates and satisfaction.
- Drive content strategy by auditing and maintaining a large library of support resources, ensuring accuracy, clarity, and alignment with brand voice.
- Design and implement training programs for internal and external teams, including onboarding, continuous learning modules, and role-specific development.
- Leverage feedback and data to identify content gaps, refine learning experiences, and enhance knowledge accessibility.
- Manage and mentor a high-performing team, providing clear direction, support, and alignment across internal and partner teams.
- Track and report key metrics, presenting insights to senior leadership to demonstrate the business impact of training and knowledge programs.
Preferred Qualifications
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No preferred qualifications provided.