Senior IT Systems Engineer

Senior IT Systems Engineer

Requirements

• 6+ years of experience supporting and integrating enterprise SaaS platforms at scale.
• Expertise in automation tools (Workato, Okta Workflows, Airtable Automations, Zapier) and scripting languages (Python, JavaScript).
• Strong understanding of identity and access management (Okta, Google Workspace).
• Proven experience with SaaS monitoring, health checks, and uptime optimization.
• Demonstrated experience with Airtable and building scalable no-code/low-code tools.
• Hands-on experience with AI-driven platforms or implementing AI-based agents/workflows is a strong plus.
• Excellent communication and collaboration skills, with the ability to lead technical efforts independently.
• Highly organized and able to manage.

Responsibilities

• Lead evaluation, deployment, and lifecycle management of SaaS platforms (e.g., Google Workspace, Okta, Zoom, Slack, 1Password).
• Define and maintain configuration standards, access controls, and license optimization strategies.
• Implement monitoring and health-check processes to ensure system reliability, uptime, and performance across key SaaS platforms.
• Proactively identify risks and opportunities for integration, scaling, or enhancement.
• Leverage AI capabilities within platforms (e.g., Airtable AI, Workato AI, Okta AI, Google Workspace AI) to enhance automation strategies.
• Design and build AI-powered bots, agents, or copilots that reduce manual effort and improve decision-making across workflows.
• Partner with cross-functional teams to identify use cases for intelligent automation and continuously improve outcomes.
• Stay current on emerging AI technologies to inform IT automation strategy and platform integrations.
• Develop and support automations using Okta Workflows, Workato, Airtable Automations, Zapier, and scripting (Python, JavaScript).
• Collaborate with business teams to streamline end-to-end processes and reduce operational overhead.
• Expand incident response and alerting capabilities using automation platforms and integrations.
• Design and maintain Airtable-based tools, interfaces, forms, and logic to support team workflows.
• Integrate Airtable with other systems through APIs and no-code/low-code automation platforms.
• Ensure tools are scalable, intuitive, well-documented, and continuously improved based on user feedback.
• Collaborate with Security to uphold identity/access controls, data protection standards, and audit-readiness.
• Implement policies and system controls that support compliance and reduce risk across internal tooling and SaaS usage.
• Serve as a senior technical partner for tool evaluation, integration design, and system troubleshooting.
• Provide Tier III support and contribute to the evolution of IT service tooling and documentation.
• Represent IT in vendor engagements during evaluations, escalations, and renewals.
• Drive and contribute to critical IT initiatives such as system rollouts, migrations, and automation enhancements.

Preferred Qualifications

• Hands-on experience with AI-driven platforms or implementing AI-based agents/workflows is a strong plus.