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Senior IT Support Analyst – Building Supply
| Company | Epicor |
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| Location | Minneapolis, MN, USA |
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| Salary | $60000 – $140000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- A minimum of 8 years of experience supporting complex server environments.
- Strong expertise in Microsoft Windows Server build, configuration, and support.
- Experience with server virtualization technologies and best practices.
- Strong Terminal Services skills and experience supporting remote desktops.
- Familiarity with IT monitoring and alerting software, particularly SolarWinds.
- Experience with automation tools and methodologies to enhance system self-healing capabilities.
- Superb people and communication skills, with the ability to work unsupervised.
- Strong time management and problem-solving skills in fast-paced environments.
Responsibilities
- Providing Microsoft Windows, Terminal Services, Database, and Application support to end users.
- Monitoring and managing server environments using tools such as SolarWinds, Azure Monitoring, and Nagios, with a strong emphasis on SolarWinds.
- Implementing and improving automation to allow systems to self-repair, reducing manual intervention.
- Supporting remote peripherals and troubleshooting connectivity issues, including network and VPN support.
- Managing alerts and proactively identifying potential system failures before they impact business operations.
- Ensuring optimal performance of virtualized server environments.
- Providing technical expertise in server builds, configurations, and ongoing support.
- Delivering exceptional customer support and working collaboratively across teams.
Preferred Qualifications
- Deep experience with automation-driven IT operations, reducing reliance on manual troubleshooting.
- A career history focused on IT monitoring, alerting, and proactive issue resolution.
- Advanced knowledge of network security, VPN troubleshooting, and remote access solutions.
