Senior IT Manager – Flight Operations Systems

Senior IT Manager – Flight Operations Systems

Requirements

• Bachelor’s Degree in a relevant engineering, aviation/transportation, or computer science field or relevant experience
• 15+ years’ of experience within flight operations and/or Information Technology: supporting systems, people and processes
• Good working knowledge of Flight Operations or Aviation/Transportation Industry
• Experience with managing and leading Projects and Project Management concepts (certification preferred)
• Experience with the Solution Development Life Cycle (SDLC) process
• Experience with IT Infrastructure Library (ITIL) framework, especially around Change & Release Management
• Experience with Security and Risk Management including Sarbanes Oxley and ISO 27001 IT General Controls
• Excellent communication and writing skills
• Experience with IT organizational and business change management concepts
• Experience with Flight Operations systems, including but not limited to: Flight Tracking, MRO, FIDS, AOS, Crew Scheduling, CarteNav, ARM FOSS, AIMS, eFlight, Airbox, etc.

Responsibilities

• Establish a product and services roadmap and lead initiatives to transform Flight Operations systems by identifying key areas for improvement and implementing strategic changes
• Work with regional and global business stakeholders, IT teams, Fleet Management and third-party service providers to manage, design, develop and implement regional and global flight operation systems and processes as global standards
• Provide technical and operational oversight and leadership both flight operations and non-flight operations technical teams, in support of global standardization, system deployments and continuous improvements
• Contribute to the management of a full project management and software development life cycle (SDLC) for the implementation of complex flight operations systems
• Manage production releases while partnering with internal teams to ensure stakeholders are involved with testing, cutover, and hyper care activities
• Manage the planning and deployment of flight following operation system integrations with company and third-party provider systems
• Work with the business process owners to standardize the technology platform and support processes for regional and global IT Flight Operations systems
• Develop proposals, statements of work, business requirements documents, resource planning and project plans
• Drive process automation and replace manual operations to create efficiencies
• Oversee the relationship with third party onsite and offshore IT resources on Software Development and Service Management activities including product backlog development; incident management; change management; and release management
• Review and assist in the development and delivery of system and process training to user community through webinars, videos, knowledge base, and other employee engagement practices
• Work directly with software vendor to deliver new functionality and to ensure prompt resolution of any problems or emergencies
• Act as point of escalation for on-call application support for critical issues as needed
• Support the business stakeholders in management and definition of business requirements for systems include enhancements and new functions
• Identify impediments and provide appropriate issues escalation to the necessary levels as required
• Manage risks and issues proactively, including resources, costs, and systems, and recommend appropriate solutions
• Define and publish regular IT flight operations metrics and KPIs

Preferred Qualifications

No preferred qualifications provided.