Senior IT Manager
| Company | felix |
|---|---|
| Location | Toronto, ON, Canada, Remote in Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Proven experience as an IT Manager or similar role, ideally in a technology company
- Experience managing a diverse set of software tools and systems.
- Solid understanding of IT infrastructure, networking, and security.
- Budget management and forecasting experience.
- Excellent problem-solving, communication, and organizational skills.
- Ability to work independently and collaboratively across multiple teams and locations.
Responsibilities
- Oversee the day-to-day IT operations across our two pharmacy locations, ensuring minimal downtime and optimal performance.
- Manage and maintain the Kroll by Telus pharmacy management software, including troubleshooting, user support, updates, and integration with other systems.
- Administer and support a portfolio of over 100 software tools used across the Felix organization, ensuring compliance, licensing, and efficient usage.
- Collaborate with vendors and service providers for software procurement, maintenance, and support.
- Develop and manage IT budgets, including expense tracking, forecasting, and cost optimization strategies.
- Implement and maintain IT policies, procedures, and best practices to ensure data security, regulatory compliance, and system reliability.
- Lead small-scale IT projects including software rollouts, upgrades, and migrations.
- Provide technical support and training to staff as needed.
- Monitor and report on IT performance metrics and continuously seek improvement opportunities.
- Install, configure, maintain physical Windows servers and Pharmacy terminals.
- Maintain replication between sites (pharmacy, aws) for Windows SQL Server 2019.
- Configure & maintain software-defined (Meraki) routers, switches, firewall appliances, vpn connectivity.
Preferred Qualifications
- Startup or mid-size technology company leadership experience
- Degree or diploma in Information Technology, Computer Science, or a related field.
- Certifications in IT service management (e.g., ITIL), networking, or relevant software platforms.
- Working knowledge of Kroll by Telus Pharmacy Management Software
- Cisco Meraki Cloud Networking
- Terraform
- Tailscale
- Google Workspaces
- Amazon AWS
- Apple MDM / Kandji