Senior IT Analyst

5 years of experience in a similar IT role, with hands-on experience in a fast-paced, rapidly evolving environment.
Excellent interpersonal skills with a customer-service oriented approach to their role.
Strong team player who desires to learn, mentor, and share knowledge/expertise.
Security-minded with previous experience working in environments with industry standard security programs (ISO27001, SOC2, etc).
Experienced with Okta and Life Cycle Management (LCM) or other Cloud-based iDP’s.
Willingness and confidence to learn on the fly.
Outstanding troubleshooting skills.
Strong knowledge of Mobile Device Management.
An ability to connect and communicate effectively with employees, clients, and vendors.
A person who brings positive energy and an openness to everything they do.
Self-starter with the ability to prioritize effectively in a small team.
The resilience to work in a flexible, start-up like environment.
Technically well-rounded to be able to step in wherever needed.

Respond intelligently and empathetically to escalated users’ requests. These may include managing our identity platform, MDM, WiFi, Google Workspace, Slack, Zoom, Atlassian Cloud, MacOS, mobile devices, printing, equipment requests, endpoint protection, information security, and others.
Design, scope, implement, and enhance our internal policy, procedures and tool stack.
Manage user account and application access in cloud identity and productivity apps such as OKTA, Google Workspace, Slack, Atlassian Cloud, AWS, GCP, Azure and others.
Manage hardware procurement, setup, and deployment.
Manage hardware inventory.
Manage software license and subscription allocations.
Confidently troubleshoot MacOS issues.
Work closely with the Service Desk team to ensure the help desk runs smoothly.
Produce and edit documentation for the IT team and user-facing guides to assist staff in orientation and everyday tasks.
Develop, evaluate, test and integrate new vendors and/or technologies.