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Senior Investigator – Global Rules Program
| Company | Mastercard |
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| Location | White Plains, NY, USA |
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| Salary | $94000 – $151000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- Knowledge of electronic payment processing; experience in compliance, fraud and risk management disciplines
- Experience in conducting investigations, ability to clearly document and articulate findings (storytelling), acuity to uncover fine details, strong intuition and emotional intelligence
- Strong attention to detail, highly organized, critical thinker who is able to multitask and follow multi step processes
- Must be self-motivated, able to work independently in developing and mapping out solutions, and manage time effectively
- Requires a high level of tact and integrity due to the frequency of communicating with high-level internal and external contacts, as well as, regular exposure to confidential data
- Superior written and verbal communication skills
- Advanced investigative and problem-solving skills
- Must be able to work in a fast paced and dynamic environment, handle multiple tasks, consistently meet established deadlines, and deliver exceptional results
- Excellent PC skills including proficiency in Microsoft Excel, Word, and PowerPoint
Responsibilities
- Assist with the management of an established global compliance program, Global Rules Investigation Program (GRIP), by investigating incoming complaints or proactive investigations on Rule violations
- Open compliance cases to investigate and resolve customer noncompliance performance issues
- Must be able to independently identify performance issues, manage case workload, develop a resolution process and communicate case status updates timely with relevant groups which may be impacted
- Must be able to think ‘outside the box’ and offer the most efficient and practical solution
- Analyze trends with our customer to validate the issue and confirm corrective measures were implemented to resolve
- Review complaints, draft noncompliance investigation letters and work with customers to resolve rule violations (ex – fraud scam complaints, payment facilitator violations and other Mastercard Rule violations)
- Assist with training and support to issuing and acquiring customers to increase awareness of Mastercard Standards and correct identified deficiencies
- Develop and assimilate new processes to enhance program initiatives
Preferred Qualifications
No preferred qualifications provided.
