Senior Integrations Specialist

5+ years of experience in a technical support or related role, ideally in the data analytics or competitive intelligence space
Strong knowledge of SQL and/or the ability to query databases and manipulate datasets for analysis
Excellent problem-solving skills and a demonstrated ability to interpret complex data and present actionable insights
Proven ability to manage and maintain client relationships, providing outstanding customer service and driving client success
Strong communication skills, with the ability to explain technical concepts in a clear, non-technical manner to clients and stakeholders
Experience managing vendor and partner relationships in a data-driven or technical environment

Collaborate with the product and engineering teams to ensure seamless integration and implementation of solutions for prospective customers
Use SQL and/or other data analysis tools to pull, analyze, and interpret data from various sources, ensuring accurate and actionable insights are delivered to clients
Work with large datasets to identify key trends, patterns, and opportunities for clients to gain competitive advantages
Collaborate with internal data scientists and product teams to enhance the delivery and presentation of data insights
Work with data vendors and third-party service providers, ensuring seamless data ingestion and integration into the platform
Evaluate vendor performance and ensure the quality and timeliness of data feeds meet the company’s standards and client expectations
Liaise between customers, sales, data science, engineering, and product teams to ensure smooth communication and the successful execution of customer initiatives
Proactively lead the effort to resolve escalated technical issues and provide solutions

Pricing or revenue management experience preferred
Experience working with data visualization and reporting tools (Quicksight) is a plus