Senior Implementation Specialist
| Company | RELX |
|---|---|
| Location | Texas, USA, Florida, USA, Nevada, USA, Arizona, USA, Alpharetta, GA, USA, Ohio, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor degree in business, technology, or related field
- Insurance industry or technical implementation experience is a plus
- Min 5-8 years of customer management, implementation management, or comparable position
- Knowledge of XML, SOAP, Web Services, SFTP, JSON or other systems or technologies
- Must be curious, proactive, and accountable
- Proven leadership of product and/or process improvement initiatives
- Ability to interpret technical specifications and communicate concepts to a variety of end users
- Demonstrated customer or account management skills
- Experience creating customer presentations
Responsibilities
- Own the day-to-day interactions with multiple clients, ensuring that LexisNexis Risk internal resources understand, and are focused on, the objectives of your project, removing roadblocks, researching questions, managing conflicting priorities with customers, and coordinating implementation project plans
- Take a proactive approach in leading our customers through their development lifecycle. We provide project and product knowledge and share best practices for the use of data to enhance consumer experiences
- Responsible for a broad scope of responsibilities: establishing connectivity and configuring product systems, conducting pre-implementation workshops, and educating customers on how our data products results are returned in XML or JSON
- Must be solution-oriented and make the customers or third-party client effort as seamless as possible
- Monitor results against expected outcomes and proactively communicate to leadership or senior team members on any significant fluctuations in data
- Effectively facilitate customer training and workshops to an audience of technical and business contacts of varying levels (including C-suite)
- Understand the insurance industry, products, systems, and processes
- Gather technical and user requirements, propose alternative solutions, communicate progress and results, set expectations, and resolve issues
- Must have the ability to instill confidence, influence others, and represent LexisNexis at customers meetings, industry conferences, events, and throughout the organization
- Some travel will be required based on business need
Preferred Qualifications
- Insurance industry or technical implementation experience is a plus