Senior Implementation Specialist

Senior Implementation Specialist

Requirements

• Associates/Bachelor’s degree preferred or equivalent professional experience
• 4 years of experience in a high volume environment, ideally focusing on credentialing, implementation or process improvement workflows
• Previous customer service and/or healthcare credentialing experience desired, including internships
• Positive team-oriented attitude with the ability to stay focused under normal or heavy distractions
• Ability to manage change, delays, or unexpected events appropriately
• Excellent communication skills (written and oral), interpersonal skills, and analytical/problem-solving skills
• Ability to multitask and handle interruptions within a fast-paced environment
• Proficient in operating a general computer, copier, scanner, and telephone
• Maintain confidentiality and demonstrate organizational and problem-solving skills
• Work independently, prioritize activities, and use time efficiently

Responsibilities

• Leads the organization, maintenance, and verification of all aspects of incoming IntelyPro applicants, ensuring compliance with regulatory and accrediting institutions.
• Assists in processing terminations and deactivations in accordance with quality, state, and local regulations.
• Partners with internal teams to maintain and update the IntelyPro database with accurate information.
• Ensures the monitoring and management of credentials and licenses for new candidates and existing IntelyPros.
• Acts as the point of contact for daily review and processing of all applications, ensuring accuracy, completeness, and adherence to processing time frames.
• Collaborates on the monitoring and management of credentialing and re-credentialing requirements, ensuring timely collection of renewal certifications.
• Accountable to stay informed about Local, State, and Federal regulations related to credentialing and onboarding in contracted environments.
• Creates consistent and timely follow-up processes for onboarding and re-credentialing records.
• Supports the management and escalation of issues from external/internal partners as needed.
• Participates in effective communication with providers, supervisors, and colleagues, addressing questions or issues related to credentialing and hiring.
• Presents accurate and up-to-date information during internal discussions and meetings.
• Develops recommendations and feedback for process improvements and standardization practices.
• Performs tasks with precision, following internal SOPs precisely, and meeting productivity standards outlined in department metrics.
• Facilitates communication between external providers, vendors, and internal colleagues or supervisors.

Preferred Qualifications

No preferred qualifications provided.