Senior Implementation Consultant
| Company | Polly |
|---|---|
| Location | San Francisco, CA, USA, Grand Prairie, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ years of experience
- Technically oriented – willing to learn new systems quickly and savvy in tools like Microsoft Office, Google Workspace, Jira, and Confluence
- High level of attention to detail and accuracy
- Ability to communicate technical problems in an elegant and tactful way
- Strong communication and writing ability
- Empathy, diplomacy, tact, and poise under pressure when working through customer issues
Responsibilities
- Oversee the implementation of technical platform and use of PM tools to track tasks, action items and deadlines
- Participate in project reporting activities that enable internal and external stakeholder visibility on implementation progress as well as related risks and issues to meeting key milestones
- Gather customer business requirements and configure based on business needs
- Manage multiple projects at a time during different phases of implementation cycle
- Work with key project stakeholders, subject matter experts and technical staff
- Collaborate with sales, customer success and product and engineering teams to ensure the success of our implementations
- Monitoring emails and responding to customers in a timely manner while tracking and following up on outstanding items
- Guide customers on best practices and train end users
- Troubleshoot and work with product & customer support team to develop solutions to solve for internal or customer-facing issues
Preferred Qualifications
-
No preferred qualifications provided.