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Senior Implementation Analyst – Tempus
| Company | PNC Financial Services |
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| Location | Fort Wayne, IN, USA |
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| Salary | $45000 – $97500 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- Strong communication skills — ability to explain complex technical concepts to technical and non-technical stakeholders.
- Proficient understanding of programming languages and development environments.
- Experience with troubleshooting, using APIs and reading logs.
- Intellectual curiosity, problem-solving skills, and attention to detail.
- Ability to manage multiple priorities in a fast-paced, client-facing environment.
Responsibilities
- Partner with Sales, PMO, and Integration teams to align with client goals toward a successful software implementation.
- Lead discussions pertaining to software behavior, demos, testing, APIs, boarding, configuration management, and account credentials.
- Support client projects through QA testing, pilot and production roll out.
- Provide insight/advisement on implementation best practices.
- Serve as a technical point-of-contact for clients throughout the implementation process.
- Troubleshoot implementation issues, which may include gathering issue details from the client, internal research, obtaining and reading logs, reproducing the issue.
- Educate internal and external stakeholders on software solution implementation.
- Stay current on technical developments and enhancements within the Tempus product offerings.
Preferred Qualifications
- Hands-on experience with software implementation.
- Familiarity with analyzing technical workflows.
- Strong understanding of technologies such as XML/JSON, Postman, Notepad++, Kibana.
- Background in software development, implementation, quality assurance, IT, solution architecture, or technical consulting.
- Experience working with payment systems, e-commerce, point-of-sale, or platform ecosystems is a strong plus.
