Senior Global Payroll Implementation Specialist

Senior Global Payroll Implementation Specialist

Requirements

• Global Payroll or PEO Payroll Implementation Experience.
• Global Payroll or PEO Customer facing on-boarding experience with a payroll software.
• Excellent & Proficient understanding of end-to-end payroll or PEO processes and compliance.
• Work experience in US Federal and State payroll operations and statutory requirements.
• Excellent data management skills with high accuracy and attention to detail.
• Experienced with on-boarding multiple complex customers with multiple stakeholders.
• An analytical mindset with excellent problem-solving abilities.
• Resilient and able to adapt to a fast-paced, international work environment with a passion for making an impact.
• Team player with the ability to work independently and take own responsibility.
• Customer-Care oriented mind set.
• Is a productivity geek and will constantly think of ways to improve and speed up their work.
• Proficient in using Google Sheet or Excel.
• Ability to work within a MacBook Pro environment.
• You understand the need and idea to work largely asynchronously.
• You write and speak fluent English.

Responsibilities

• Serve as a primary point of contact for large customers to set up and provide an accurate and seamless transition of their payroll to Remote’s PEO product and services.
• Analyze customers’ payroll needs and provide appropriate PEO Payroll, HR, Benefits and Tax structured recommendations.
• Lead and manage the implementation of new PEO payroll customers from the start of the relationship, including: Obtaining all required customer and employee’s HR, Benefits, Payroll and Tax data and policies for new customer PEO set-ups per legal entity for customers with complex payroll requirements.
• Configuration of Remote’s PEO Payroll system on a customer by customer basis.
• Coordination of parallel payroll runs and wage-based reconciliations.
• Proficient in PEO payroll state tax reconciliation and adjustments with Year-To-Date historical records for W2 reporting accuracy.
• Verify payroll and tax set up is compliant with US Federal & State specific government regulations and state reciprocity tax schemes.
• Coordination and communication of payroll Go-Live.
• Handing over an accurate payroll setup to our Remote PEO Payroll Operations team.
• Effectively communicate with customers, teammates, supervisors and vendors in a timely, clear and professional manner and in alignment with our value of Care.
• Establish and maintain positive customer working relationships, successfully contributing to high customer retention rates.
• Provide support and training to new customers and new team members regarding payroll process and country specific payroll compliance needs.
• Provide customer focused interaction ensuring timely response, accurate information and effective follow-up on all customer and/or internal requests and/or issues.
• Maintain confidentiality of all customer and employee information.
• Mitigate risk through auditing of customer implementations by other team members.
• Identify gaps and implement scalable solutions for maximum growth.
• Help in the creation and maintenance of the process documentation.

Preferred Qualifications

• It’s not required to have experience working remotely, but is considered a plus.
• Not required but is considered a plus if you have a working knowledge of Monday.com, Notion, Slack and Salesforce.
• Not required but is considered a plus if you have working knowledge of Worklio software.