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Senior Field Service Engineer
| Company | Lightship RV |
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| Location | Broomfield, CO, USA |
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| Salary | $80000 – $100000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related technical field, or equivalent practical experience
- 3+ years of experience in a technical service role, preferably with electric vehicles, RVs, or complex electromechanical systems
- Hands-on experience with electromechanical test equipment and tools
- Excellent problem solving skills with the ability to troubleshoot complex, multidisciplinary issues with little or no oversight
- Strong communication and documentation skills with the ability to explain technical concepts and issues to a wide audience from engineering leaders to customers and non-technical staff
- Willingness and ability to travel extensively (up to 70-80%) for the first 6-12 months, with ongoing travel requirements thereafter. Expect travel to decrease to 30-40% as service organization and network scales.
Responsibilities
- Serve as the primary technical support resource for our initial customer fleet, diagnosing and resolving complex issues with our all-electric RV systems
- Travel to provide on-site customer support across various US locations
- Develop and document service procedures, troubleshooting guides, and repair protocols for electric drivetrain, battery systems, and RV components
- Collaborate with engineering and manufacturing teams to identify and implement product improvements based on field experience
- Build and maintain relationships with customers, providing exceptional technical support and collecting valuable feedback to share within the organization
- Create a knowledge base of common issues and solutions to support scalable customer service
- Analyze service data to identify trends and recommend preventive measures
- Assist in establishing service center requirements and dealer service capabilities
- Contribute to the development of remote diagnostic tools and procedures
Preferred Qualifications
- Hands-on experience with wire harnessing tools and best practices
- Strong understanding of high voltage electrical systems, battery technology, and power electronics
- Experience with ECU troubleshooting and maintenance tools including CAN bus communication and firmware updating tools and methods
- Demonstrated experience with diagnostic tools and procedures for electrical and mechanical systems
- Background in product development or manufacturing of complex electromechanical systems
- Familiarity with service parts management and logistics
