Senior Field Large Loss Claim Resolutions Specialist – Property

Senior Field Large Loss Claim Resolutions Specialist – Property

Requirements

• Requires working knowledge of claims handling procedures and operations
• Understands and can evaluate coverage for channeled Property losses of complex or higher severity
• Proven ability to provide exceptional customer service to customers who have sustained significant loss to their home and personal belongings
• Strong negotiation skills
• Ability to effectively manage workload while exhibiting good judgment
• Strong written/oral communication and interpersonal skills
• Computer skills with the ability to work with multi-faceted systems and analytical skills
• The capabilities, skills and knowledge required is normally acquired through Bachelor`s Degree or equivalent experience and at least 5 years of directly related experience
• Ability to obtain proper licensing as required

Responsibilities

• Investigates, determines coverage of loss and adjusts all elements of Property Loss claims of high severity.
• Conducts inspections of loss sites, writes appraisals for dwelling repairs and issues payment to policyholders where possible.
• May work with a Liberty network contractor in the appraisal process.
• Ability to independently scope high severity losses and/or large losses.
• Works with Liberty network contractor in the appraisal process of claims and participates in re-inspection of Liberty referred contractors.
• Explains coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.
• Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
• Identifies suspicious losses.
• Recommends referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim.
• May be called upon for catastrophe duty, may assist in management of catastrophe operation, Quality Control of Independents used and may trouble shoot problem and high profile cases.
• For Catastrophe (CAT) roles, investigative fieldwork includes a high amount of travel to claim location.
• Assists in the training of property personnel and serves as a technical resource to the office. May assist in the absence of the Claims Team Manager.

Preferred Qualifications

No preferred qualifications provided.