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Senior Escalation Engineer
| Company | Corelight |
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| Location | United States |
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| Salary | $116000 – $150000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- 5+ years experience in a hands-on technical role focusing on post-sales support (troubleshooting, system administration, networking, security, etc.)
- Must have a strong understanding of network security, incident response, and threat hunting.
- Proven experience with installation, configuration, and administration of various flavors of UNIX/Linux, Windows based systems, cloud (AWS, Azure, GCP), and virtualization (ESXi, Hyper-v, etc).
- Must have strong networking experience.
- Excellent written and verbal communication skills
- Work odd hours and be available to meet SLAs. On-call and weekend coverage may be required.
- BS/BA or equivalent in relevant field (CS, EE, MIS)
Responsibilities
- Be the primary point of contact for all customer escalations/support cases including existing customers and POCs (Proof of Concepts).
- Provide regular status updates to customers and internal stakeholders following advertised SLAs.
- Provide best practices and accelerated support for Corelight solutions.
- Identify issues and develop and recommend solutions to the problem, including suggesting changes on the customer networks.
- Be an advocate for customers and coordinate across multiple teams (Engineering, Product Management, Sales, etc.) to maintain customer satisfaction and ensure the best possible experience
Preferred Qualifications
- Zeek scripting and/or Python experience a plus
- Expert application and protocol experience (SMB, HTTP, TLS/SSL including X.509 certificate handling, DNS, etc.).
- Experience with packet captures (PCAP) and utilities (tcpdump, Wireshark, etc.).
- Any professional or expert-level security certifications (CISSP, CISM, GIAC, etc.) are a plus.
