Senior Enterprise Account Manager
| Company | Qualifacts |
|---|---|
| Location | Iowa, USA, Minnesota, USA, Missouri, USA, Illinois, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Minimum 8 years’ sales and/or account management experience
- Healthcare industry experience
- Proven performance (achievement of KPIs)
- Must be able to build effective customer relationships
- Must have proven skills in prospecting
- Must be a team player
- Strong problem-solving abilities, strategic thinker, conflict resolution, time management and attention to detail is a must
- Ability to work in fast paced environment and meet business SLAs
- Ability to work independently and manage multiple accounts simultaneously
- Strong communication skills both verbal and written
- Proven data driven skills
- Proficiency in Microsoft Suite
Responsibilities
- Act as the Single Point of Contact (SPOC) for key business contacts (ex: economic buyers, Executives) within existing accounts
- Understand and communicate key performance metrics and partnership outcomes
- Identify customer requirements, uncover roadblocks and coordinate with key internal resources to solve problems, deliver on action plans and meet contractual commitments
- Responsible for management of all commercial relationship items including contract management, pricing negotiation, renewals, M&A and expansion
- Responsible for key administrative tasks including Salesforce administration, data integrity, reporting and forecasting
- Develop, communicate, and maintain account plans
- Partner with assigned Customer Success Managers to deliver monthly and/or quarterly business reviews
- Maintain high engagement within assigned accounts while engaging in Customer relationship building to increase Customer Champion/Referral program
- Develop expanded business opportunities by analyzing account potential, initiating, developing, and closing sales
- Develop sales by making initial presentations; explaining product and service enhancements and additions; introducing new products and services
- Responsible for preparing any necessary paperwork including Amendments, Statements of Work or new contracting paperwork as approved by the legal team
- Partner with the contracts team and revenue operations to ensure visibility and transparency on all customer contracting requirements, activity and forecasts
Preferred Qualifications
- Bachelor’s degree preferred